Frequently Asked Questions
We’d thought it would be a good idea to list some of the questions we are asked often. If the answer to your question isn’t listed, please feel free to then Contact Us with your query and we’ll respond as quickly as possible.
Updated: 16th Feb 2021
– Do I need to create an account to shop here?
– I don’t have a PayPal account, do you accept Debit or Credit Cards?
– Can I add items that are not listed on your online shop?
– How often do you update your stock online?
– Can I order through Facebook, Email, or Telephone?
– Can I create an account using my Social Media account?
– Is there a minimum spend?
– When will my order be delivered?
– Can I choose my own date and time for Delivery?
– What days can you deliver?
– I don’t stay Local, will you still deliver?
– Can I order for someone else and have it delivered to them?
– Can I leave a Delivery Note with special requests with my order?
– Can you text/phone me when my order is being delivered?
Click & Collect
– Can I order online and collect it from your shop?
– Can I collect my order at any time?
– What if I want to add something to my order?
– What if I fail to collect my order?
Our Shop in Stenhousemuir
– What are your opening times for the shop in Stenhousemuir?
– Can I collect my order from the shop?
– Where is the shop in Stenhousemuir?
– Can I place an order by phoning the shop?
Q. Do I need to create an account to shop here?
Answer: No, we’ve removed this restriction so you can now place an order without the need to create an account.
There are some advantages in creating an account. Your address and payment details will be stored for faster checkout in the future, you’ll have a viewable history of your previous orders, you can leave reviews for our products, and it allows us to apply special deals or discounts to your accounts. None of these would be possible without creating an account.
Q. I don’t have a PayPal account, do you accept Debit or Credit Cards?
Answer: We have two options when it comes to paying for orders. Our main shop payment gateway ‘Paymentsense’, and ‘Paypal’. If you are using Debit or Credit cards we recommend Paymentsense.
However, Paypal do also provide an option to use debit or credit cards. If you cannot see the ‘Pay By Debit or Credit Card‘ button, but instead only see ‘Pay with PayPal‘ (Blue button) & ‘Create An Account‘ (Grey button), here’s what to try. Click on ‘Cancel and return to R. Brown & Son Butchers‘, then back at your Basket, Select ‘Proceed to Checkout‘. Ensure that the ‘PayPal & Cards‘ option is selected, Check the boxes required, and Click on ‘Proceed to PayPal‘ once more. This should now give you the option to checkout without an account. If this is causing you issues please Contact Us.
Q. Can I add items that are not listed on your online shop?
Answer: At present, we ask kindly that you choose from our products listed on the website. This will undoubtably be a disappointment for some of our regular customers who seek their favourite products but cannot find them for sale online. Be rest assured we’re doing everything we can to widen our product range over time.
Q. How often do you update your stock online?
Answer: We try update and replenish our stock list on a daily basis, and add more products to provide more choice when you order online. We announce stock updates on our Facebook page, and through our Mailing List.
Q. Can I order through Facebook, Email, or telephone?
Answer: We would ask at this time that you use our online ordering system. We cannot accept orders via Facebook or Email. We can make the odd exception and accept Telephone orders from our customers that do not have access to a computer or Internet.
Q. Can I create an account using my Social Media account?
Answer: We did implement this feature, however we have revoked it, pending further review. We apologise for any inconvenience this may cause.
Q. Is there a minimum spend?
Answer: At the moment both Yes & No. There is no minimum spend if you want to Click & Collect your order from the shop. If you require Home Delivery there is currently a minimum spend of £20.00 for most delivery areas, though areas more local to the shop have a slightly reduced minimum of £15.00.
Q. When will my order be delivered?
Answer: Your Delivery confirmation email has ‘Instructions’ that details what day you can expect home delivery.
If you have selected home delivery and your order has not appeared on the day specified in your confirmation email, you should Contact Us as soon as possible for an update.
Q. Can I choose my own date and time for Delivery?
Answer: You now have the ability to choose a more suitable day for you order Delivery/Collection.
Q. What days can you deliver?
Answer: Currently, and for the foreseeable future our home delivery days are as follows:
Home Delivery Days:
Tuesday 9am to 2pm
Thursday 9am to 2pm
Saturday 9am to 1pm
Q. I don’t stay Local, will you still deliver?
Answer: We’re sorry, but unless you are within our delivery zone we cannot offer home-delivery at this present time. If you are near to any of our Distribution Outlet stores, perhaps you can request they order on your behalf and we can deliver your order there, but only when they place an order and receive stock.
Q. Can I order for someone else and have it delivered to them?
Answer: Absolutely! At the checkout, tick ‘Deliver to Different Address’ and fill in the delivery details you require the order to be sent to.
Q. Can I leave a Delivery Note with my order?
Answer: Yes you can, but please keep your requests relating to the delivery of your order. If you think our driver may struggle to find you, please give additional information that may assist with your order.
Q. Can you text/phone me when my order is being delivered?
Answer: At present we do not have this facility in-place.
Click & Collect
Q. Can I order online and collect it from your shop?
Answer: Yes we have our very own Click & Collect service. Select Click & Collect from Shop at Checkout for this option, otherwise Delivery is the only other option available.
Q. Can I collect my order at any time?
Answer: You can collect your order on the day you selected at Checkout, from 11:00am to 4:00pm. See our Click & Collect info page.
Q. What if I want to add something to my order?
Answer: If you’ve placed an online order for collection and you wish to add something to your order after it’s been processed, please simply ask within the shop when you visit to collect your order for whatever product you wish to add.
Q. What if I fail to collect my order?
Answer: Don’t panic. Give us a call at the shop and we’ll do our best to make alternative arrangements for you to receive your order.
Our Shop in Stenhousemuir
Q. What are your opening times for the shop in Stenhousemuir?
Current Shop Opening Hours:
Monday 8am – 4pm
Tuesday 8am – 4pm
Wednesday 8am – 4pm
Thursday 8am – 4pm
Friday 8am – 4pm
Saturday 8am – 4pm
Q. Can I collect my order from the shop?
Answer: Yes you can as we now offer Click & Collect. Simply place your order online and select to Collect on the next available slot, as detailed in the website notice. on the front page, and within the order confirmation email you receive. Our current shop opening hours are mentioned above.
Q. Where is the shop in Stenhousemuir?
Answer: If you have a look at Visit Our Shop you can see exactly where we are in Stenhousemuir, including full address details, and even a virtual tour of the shop.